Your whole OPD, from the first call to the next refill.
DrMate answers your phone in Hindi, runs the front desk and the queue, drafts the doctor’s notes and prescription, and lets patients reorder their medicines from your own pharmacy.
Watch the 30-second tourPatientनमस्ते, कल आँखों के डॉक्टर को दिखाना है। सुबह का टाइम मिल जाएगा?Hello, I’d like to see the eye doctor tomorrow. Is there a morning time?
DrMateजी ज़रूर। कल सुबह 10:40 पर डॉ. मेहता के पास जगह है। बुक कर दूँ?Of course. Dr. Mehta is free at 10:40 tomorrow morning. Shall I book it?
Patientहाँ, कर दीजिए।Yes, please.
DrMateहो गया! अपना पुराना चश्मा साथ लाइएगा।Done! Please bring your old glasses along.
Booked with Dr. MehtaTomorrow, 10:40 am · Eye OPD
Checked in by QRtheir place in the queue, on their phone
Prescription on their phoneon your letterhead, with a QR code
Medicines reorderedfrom your pharmacy, for pickup
- Live in a hospital OPD
- Keeps your existing number
- Set up in 1 week
- Hosted in India
Every hospital knows these numbers
The phone rings out, the waiting hall fills up, patients forget, and medicines run out. DrMate helps with each of them.
1 in 4
calls to busy hospital booking lines are never answered. On some lines it is closer to 1 in 3.
NHS hospital booking lines, UK: 26% and 30% of calls abandoned, 2026
1 hour+
of waiting in Indian OPDs, for about seven minutes with the doctor.
1 in 4
booked patients don’t turn up. Forgetting and getting no reminder are the top reasons.
1 in 2
patients with a long-term illness don’t take their medicines as prescribed.
World Health Organization, Adherence to long-term therapies, 2003
Try it now
Call DrMate yourself
Our demo line is answered by DrMate as the receptionist of Sunrise Hospital, a sample hospital we made up. Book an appointment, ask about timings or fees, just as a patient would.
Open day and night. Calls are written down as text, never recorded. Our team sees your number and may call you back about DrMate. If you’d rather we didn’t, write to contactus@turingedge.ai.
Demo line, open now
080 6553 5931 Call nowThings you could say
“कल सुबह बच्चों के डॉक्टर को दिखाना है।”“I need to see the children’s doctor tomorrow morning.”
“Saturday ko skin wale doctor baithte hain?”“Is the skin doctor in on Saturday?”
“नए मरीज़ की फ़ीस कितनी है?”“What is the fee for a new patient?”
Everything DrMate does
One system for the whole visit, so nothing falls between the phone, the desk, the doctor and the pharmacy.
Phone receptionist
Answers in Hindi, day and night. Books, moves and cancels appointments, answers from your timings and fees, and hands emergencies and anything unusual to your staff.
Front desk and queue
Every doctor’s day on one screen: walk-ins, check-in by QR, waiting times, the call-back list, the waitlist, doctors’ leave, and a report of calls and bookings.
The patient’s phone
A simple link for every visit with the time, their place in the queue and what to bring, booking from a QR poster, and WhatsApp updates for patients who say yes.
Doctor’s room
The note and the prescription drafted from the consultation, in 11 Indian languages, approved by the doctor and printed on your letterhead.
Medicines and refills
Patients order what was prescribed from your own pharmacy, straight from the prescription, and reorder from the same link for six months.
For every department
32 specialty packs teach DrMate how long each visit takes, how patients should prepare and which warning signs need a doctor now.
This is the real product
Real DrMate screens, shown with a sample hospital and made-up patients. Watch the 30-second tour →
The whole OPD on one screen
Who is booked, who is waiting and who needs a call back, for every doctor, updating on its own.
- Walk-ins added in seconds
- A waiting time for every doctor
- Calls to return, with urgent ones on top
Every call, word for word
Read exactly what each patient said and how DrMate helped, right from the front desk.
- Bookings appear on the desk by themselves
- Questions DrMate couldn’t answer come to your team
- No recordings, and the text is deleted after 30 days
Patients know when to come
Every patient gets a simple link with their doctor, time, place in the queue and what to bring.
- No app to download, no login
- In Hindi or English
- Updated if the doctor is running late
Patients can book themselves
A QR poster at reception lets patients book in about a minute, on their own phone.
- They type the problem or pick a department
- Only times that are really free are shown
- Emergencies are pointed to the right place
Refills from your own pharmacy
The prescription on the patient’s phone has an order button. Your pharmacy gets the order and calls to confirm.
- Your pharmacy confirms every order
- Only what the doctor prescribed
- The same link works for six months
One visit, start to finish
A patient calls
On your usual number, even late at night. DrMate answers in Hindi straight away.
The visit is booked
With the right doctor, at a time that is really free, and the booking appears on your front desk.
They check in
By scanning the QR at the counter, and see their place in the queue on their phone.
The doctor sees them
DrMate drafts the note and the prescription from the conversation, and the doctor approves it.
They leave with everything
The prescription on your letterhead, a copy on their phone, and a button to book the follow-up.
Medicines run out
They reorder from the same link, and your pharmacy calls to confirm and has it ready.
No “press 1”. Patients just say what they need.
In Hindi, Hinglish or plain English, the way people really talk on the phone.
“कल वाला अपॉइंटमेंट परसों कर दीजिए।”“Please move tomorrow’s appointment to the day after.”
Moves it, after a clear yes
“Doctor sahab Saturday ko baithte hain?”“Is the doctor in on Saturday?”
Answers from your timings
“मम्मी का भी बुक कर दो।”“Please book my mother too.”
Books both in the same call
Built to be careful with your patients
DrMate talks to the people who trust your hospital, so it follows a few rules that never change.
- Emergencies first. The caller is told what to do now, and your staff are alerted.
- No medical advice. It never diagnoses or suggests medicines. That stays with your doctors.
- Honest about being an AI. If a patient asks, it says so.
- Private. Hosted in India, no calls recorded, and your hospital owns the data.
It knows what each OPD needs
From the eye OPD to children’s doctors, DrMate knows what patients usually ask and how they should prepare for the visit. See all 32 specialties →
Questions we often hear
Something else on your mind? Write to us and a person will reply.
Do patients need to call a new number?
No. Patients keep calling your hospital’s usual number. Calls are forwarded to DrMate, usually starting with the calls your team misses and the ones after hours.
Can I try DrMate myself before a demo?
Yes. Call our demo line on 080 6553 5931. DrMate answers as the receptionist of Sunrise Hospital, a sample hospital we made up, so you can book an appointment or ask about timings just as a patient would.
Which language does it speak?
On the phone it talks in everyday Hindi and Hinglish, the way your patients do, and it understands callers who speak English. In the doctor’s room it listens in 11 Indian languages: Hindi, English, Bengali, Marathi, Gujarati, Punjabi, Tamil, Telugu, Kannada, Malayalam and Odia. If most of your callers speak another language, tell us and we’ll tell you honestly what it would take.
What if a caller has an emergency?
Emergencies always come first. The caller is told what to do straight away, such as calling 108, and your staff are alerted at once. It never books a routine appointment for an emergency.
Can it give wrong information?
It only shares information your hospital has approved, like timings and fees. If it doesn’t know something, it says so and your reception calls the patient back.
Will patients know they are talking to an AI?
Yes, if they ask. It always says it is the hospital’s AI receptionist and never pretends to be a person.
Is patient data safe?
Yes. DrMate is hosted in India, your hospital stays the owner of its patients’ data, no calls are recorded, and the text of each call is deleted after 30 days.
Can patients order their medicines from our pharmacy?
Yes. Every prescription carries a link and a QR code. Patients tick the medicines they need and the order reaches your pharmacy, which calls them to confirm the price and the time. The same link works for six months, so a refill takes a minute.
Does DrMate sell medicines?
No. Orders go to your hospital’s own pharmacy, which confirms and supplies them. DrMate never sells, prices or recommends medicines.
Hear DrMate answer your OPD line.
We’ll set up a demo with your own doctors and timings, and you’ll hear it take a booking in Hindi.